David Moyes, in his letter to Manchester United season ticket holders, has promised to turn around the club's fortunes.
While also paying tribute to the loyalty of the fans who've stood by the club in difficult times, Moyes has admitted that the challenging campaign has taken him by surprise.
United are currently sixth in the Premier League table, and face an uphill battle to qualify for next year's Champions League competition.
But Moyes insists he has no doubt United will soon return to winning ways.
He said: "While I knew that this job would be a challenge when I took it on, the difficult season we have experienced was not something that I envisaged, which I am sure is the case as well for you supporters - and my players, staff and I are desperate to compensate for that."
Replacing Sir Alex Ferguson was always going to be difficult, even with the blessing of the Old Trafford legend.
But Moyes has struggled mightily, with United out of contention in the Premier League, knocked out of the League Cup by Sunderland, out of the FA Cup by Swansea and on the cusp of elimination in the Champions League to Greek side Olympiacos.
Club captain Nemanja Vidic has confirmed his move to Inter Milan effective at the end of the season, and United are expected to undergo a transitional summer with several ins and outs before the start of next season.
Moyes goes on to praise the fans for supporting the team through the losses, and says he believes the defeats will make the team stronger under his stewardship for years to come.
Whether United fans will be so forgiving if the results do not improve though remains to be seen.