Sky Sports and BT Sport are not offering customers refunds despite football suspension

The European football season has been put on hiatus due to the coronavirus outbreak impacting the entire continent.

After Arsenal manager Mikel Arteta contracted the new Covid-19 infection, the decision was made yesterday to call a halt to the Premier League until at least April 3.

England’s top-flight was the last of the major leagues to bring a temporary end to proceedings and it’s highly unlikely we will be seeing any competitive action for a number of months.

Both Sky Sports and BT Sport will now have to dig deep into their archives for content due to the suspension of pretty much all sports across the board.

But even with no live action to broadcast, both companies will not be offering customers any kind of refund at this current time. They have released the following statements on the matter.

Sky Sports say, per Guardian: “Sky Sports is working closely with all our partners to better understand the impact on the annual sporting calendar. We recognise that it is a fast-moving situation and we are working at speed to ensure we continue to deliver for all of our customers.

“A number of sporting events have been postponed, but not cancelled, so we expect to be able to show these when they are rescheduled. Therefore, our live schedule is likely to look different for a period of time. As more information becomes available, we will continue to provide updates to all of our customers.”

While a BT spokesman said: “We apologise to customers about the changes to the BT Sport schedule this month due to the impact of Covid-19. The situation is evolving rapidly and we are working with the leagues to continue to broadcast live sport wherever possible and broadcast games when they are rescheduled over the coming months.

“We will continue to broadcast a wide range of BT Sport content including films and documentaries and we will update our customers as we have a clearer view of the remainder of the season.”

It looks like we’re going to have to make do with Premier League Years and BT’s sporting documentaries for some time.

Both Sky Sports and BT will be hoping that the suspension of top-level sport doesn’t extend into the summer months.

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