The developers of Roblox have issued an apology to its fans following the recent outage of the game that lasted for almost three days.
The massively popular digital creative series was recently knocked off with almost no immediate explanation and with no warning which left fans of the series puzzled as to what was going on.
Roblox Corporation, the developers, had previously stated that they had identified the root cause of the issues and were working hard using the “necessary engineering and maintenance work” to get the game back up and running.
Since the game went down on 29th October, there were three days of nothing until the servers suddenly sparked into life yesterday, which left gamers rejoicing that they could finally get back into the action.
Once the servers were back up and running again, the Roblox CEO David Buszucki put out a statement on the game’s official blog, and said the following:
“As most of the Roblox community is aware, we recently experienced an extended outage across our platform. We are sorry for the length of time it took us to restore service. A key value at Roblox is “Respect the Community,” and in this case, we apologize for the inconvenience to our community.
“On Thursday afternoon, October 28th, users began having trouble connecting with our platform. This immediately became our highest priority. Teams began working around the clock to identify the source of the problem and get things back to normal.
“This was an especially difficult outage in that it involved a combination of several factors. A core system in our infrastructure became overwhelmed, prompted by a subtle bug in our backend service communications while under heavy load. This was not due to any peak in external traffic or any particular experience. Rather the failure was caused by the growth in the number of servers in our datacenters. The result was that most services at Roblox were unable to effectively communicate and deploy.
“Due to the difficulty in diagnosing the actual bug, recovery took longer than any of us would have liked. Upon successfully identifying this root cause, we were able to resolve the issue through performance tuning, re-configuration, and scaling back of some load. We were able to fully restore service as of this afternoon.”
Buszucki went on to add that a full “post-mortem” will take place and will publish the details of those findings once the analysis has been completed.
Let’s hope that this was an isolated incident, and for the fan’s sake, this doesn’t happen again.
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